Support Services
Flex Support
Flexible, pay‑as‑you‑go IT support when you need it
The Flex Support service includes:
- Business hours support (9AM-5:30PM)
- Pay for the time and support you use
- No monthly contracts or hidden fees
- Perfect for ad-hoc technical issues
- Remote desktop assistance
- Email and phone support
Managed
A balanced, cost‑effective managed service for day‑to‑day IT requirements
The Managed service includes:
- Business hours support (9AM-5:30PM)
- Remote desktop assistance
- Email and phone support
- Basic system monitoring
- Monthly system reports
- Patch management
Bespoke Managed
Comprehensive, customised IT management for peace of mind.
The Bespoke Managed service includes:
- Tailored entirely to your business needs
- All core Managed features included
- Third-party vendor management
- Security alerts & cyber guidance
- Proactive system maintenance
- Extended support hours
Co-managed and escalations
For backup to inhouse teams
The Co-managed and escalations service includes:
- Advanced Cyber Security Guidance
- Patch Management & Automation
- 24/7 Infrastructure Monitoring
- Infrastructure & Cloud Audits
- Major Project Assistance
- Strategic IT Partnership
