Support Services
Flex Support
Flexible, pay‑as‑you‑go IT support when you need it
The Flex Support service includes:
- Business hours support (9AM-5:30PM)
- Email and phone support
- Remote desktop assistance
- Basic system monitoring
- Monthly system reports
- Patch management
Managed
A balanced, cost‑effective managed service for day‑to‑day IT requirements
The Managed service includes:
- Business hours support (9AM-6PM)
- Email and phone support
- Remote desktop assistance
- Basic system monitoring
- Monthly system reports
- Patch management
Bespoke Managed
Comprehensive, customised IT management for peace of mind.
The Bespoke Managed service includes:
- Co‑managed option for businesses with in‑house IT requiring extra expertise
- Security alerts & cyber guidance
- Remote desktop assistance
- Basic system monitoring
- Monthly system reports
- Patch management
Co-managed and escalations
For backup to inhouse teams
The Co-managed and escalations service includes:
- Strategic IT Partnership
- Major Project Assistance
- Advanced Cyber Security Guidance
- 24/7 Infrastructure Monitoring
- Infrastructure & Cloud Audits
- Patch Management & Automation
